We aim to deliver all orders within 4–7 business days across the UK. You’ll receive a tracking link via email once your order has been dispatched.

At the moment, we only deliver within the United Kingdom.

As soon as your order is dispatched, you’ll receive an email with your tracking information. Please allow up to 24 hours for tracking updates to appear.

Yes, you can return an unused item in its original packaging within 30 days of delivery. Please note: return shipping costs are the responsibility of the customer in this case. See our Refund Policy for more details.

If your item is damaged or incorrect, please contact us within 24 hours (for damage) or 5 days (for incorrect items) of delivery. Make sure to include clear photos or a video. We’ll resolve the issue promptly.

If the return is due to damage or a mistake on our part, we’ll cover the return shipping costs. If you’ve changed your mind, the return shipping is your responsibility.

If your order hasn’t been processed yet, we may be able to cancel it. Please email us as soon as possible at info@fitflowltd.com.

We accept all major debit and credit cards, as well as PayPal and other secure payment options.

Yes, our website uses SSL encryption and secure checkout systems to protect your personal and payment information.

You can email us at info@fitflowltd.com. Our customer service team typically responds within 24–48 hours during business days.

Most of our products come with a standard 30-day guarantee. If a product has a specific manufacturer’s warranty, this will be mentioned on the product page. If you experience an issue, please get in touch and we’ll do our best to help.

If your order hasn’t been shipped yet, we may be able to update the address. Please email us immediately at info@fitflowltd.com. Once an order has been dispatched, we cannot change the delivery address.

Many of our products are made from sustainable or recyclable materials. You’ll find specific eco-friendly details listed on each product page. We're committed to reducing our environmental impact wherever possible.

Care instructions vary by product and are listed on each product page. In general, we recommend using a damp cloth and mild soap for cleaning yoga mats and accessories. Avoid harsh chemicals or soaking.

Yes, we do! Please contact us at info@fitflowltd.com if you're interested in purchasing a digital gift card.

Sometimes parcels are marked as delivered shortly before actual arrival, or they may be left with a neighbour. If it's still missing after 24 hours, contact us at info@fitflowltd.com, and we'll investigate it with the courier.